Feedback & Support
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Bugs, feature ideas, and questions — straight to the team building ScholarXIV.
Bugs · Features · Support
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After you send
What happens next
No ticket vanishes into a queue nobody reads. Here's the deal on our end.
We read every one
A real person on the team reads each ticket — no triage bot deciding what’s worth a look.
Tied to your account
Each ticket carries a reference and your account, so nothing gets lost and you can follow up on it.
We reply by email
You’ll hear back at your account email. Real answers, not a canned “we’ve received your request.”